Software Engineer

Job Overview

Design, build, and maintain systems for a customer experience platform that enables CX agents to support buyers and sellers. Uplift legacy applications to a microservice-based architecture, integrate with internal and third-party systems, and collaborate with development teams to deliver a cohesive customer support experience. This role focuses on creating secure, reliable, and performant solutions in a remote position.

Responsibilities

• Design and develop features for a customer experience platform used by in-house CX agents.
• Build services and interfaces that surface relevant customer data and enable administrative actions for buyers, sellers, and internal partners.
• Integrate the platform with internal systems of record, third-party ticketing, and AI systems.
• Collaborate with engineers across teams to manage dependencies and deliver high-quality software on time.
• Partner with Cloud Platform and Site Reliability Engineering to ensure security, reliability, and performance.
• Identify opportunities to consolidate redundant technologies and applications for future growth.

Qualifications

• Minimum of 5+ years of software development experience on large-scale, high-volume systems in a microservice-based architecture.
• Strong proficiency in C#; candidates with strong Java experience and willingness to transition to C# are encouraged.
• Experience with AWS or comparable cloud infrastructure.
• Full-stack development experience, comfortable with backend services and user-facing interfaces.
• Bachelor’s degree (or equivalent work experience) in computer science, information technology, or a related field.
• Excellent communication skills with technical and non-technical stakeholders.