Software Engineer

Job Overview

Design, build, and maintain systems powering a Customer Experience (CX) platform for supporting buyers and sellers. Uplift legacy applications to a microservice-based architecture, integrate with internal systems and third-party ticketing and AI systems, and collaborate with development teams to deliver an intuitive customer support experience. This role focuses on enabling efficient support across business aspects in a remote position.

Responsibilities

• Design and develop features for a Customer Experience Platform used by in-house CX agents.
• Build services and interfaces that surface relevant customer data and enable administrative actions for buyers, sellers, and internal business partners.
• Integrate the platform with internal systems of record, as well as third-party ticketing and AI systems.
• Collaborate with engineers across teams to manage dependencies and deliver high-quality software on time.
• Partner with Cloud Platform & Site Reliability Engineering to ensure the platform is secure, reliable, and performant.
• Identify opportunities to consolidate redundant technologies and applications, contributing to a stable foundation for future growth.

Qualifications

• Minimum of 5+ years of software development experience on large-scale, high-volume systems in a microservice-based architecture.
• Strong proficiency in C#; candidates with strong Java experience and willingness to transition to C# are encouraged.
• Experience with AWS or comparable cloud infrastructure.
• Full-stack development experience, comfortable working across backend services and user-facing interfaces.
• Bachelor’s degree (or equivalent work experience) in computer science, information technology, or a related field.
• Excellent communication skills with both technical and non-technical stakeholders.