Customer Success Agent

Job Overview

Support users of an educational platform by providing phone-based assistance, recommending courses, explaining cashback offers, and conducting simple consultations. Handle complex inquiries by scheduling appointments with internal advisors, collect user feedback for platform improvement, maintain CRM records, and collaborate with the team in regular meetings.

Responsibilities

• Provide telephone support and customer success management by contacting users, offering course recommendations, and explaining cashback offers.
• Conduct simple consultations and schedule appointments with internal advisors for complex inquiries.
• Collect valuable feedback from users to contribute to platform development.
• Document all activities, notes, and tasks in the CRM system.
• Collaborate closely with the team in Switzerland and participate in regular meetings.

Qualifications

• Excellent communication skills, especially over the phone.
• Swiss German is a big advantage; Standard German is also accepted.
• Structured and reliable work approach.
• Proactive, solution-oriented mindset with readiness to take responsibility.
• Ideally, interest in education and further training.
• Experience in customer service, call center, or sales is a plus but not required.
• Basic knowledge of MS Office (Word, Excel, Outlook) is desirable.