Litigation and Serious Injury Claims Representative

Job Overview

This role involves investigating and managing bodily injury and associated property damage claims from automobile accidents, including litigated files and higher-complexity exposures. It requires technical expertise, problem-solving, and organizational skills in a fast-paced environment, with a focus on customer service and team collaboration.

Responsibilities

• Investigate and manage bodily injury and associated property damage claims of moderate to high complexity.
• Deliver superior customer service through strong verbal and written communication.
• Interview insureds, claimants, and witnesses.
• Evaluate coverage and determine liability.
• Partner with appraisers and estimators to coordinate and manage vehicle repairs.
• Establish timely and appropriate claim reserves in accordance with company reserving philosophy.
• Negotiate settlements with claimants, customers, and other insurance carriers.
• Demonstrate strong analytical skills, sound judgement, and owner mindset.
• Maintain proficiency in Microsoft Word and Excel.
• Ensure all work aligns with the mission, values, and direction of the company.
• Perform other duties as assigned.

Qualifications

• Experience as an auto claims representative, including bodily injury handling.
• Litigation handling experience preferred.
• AIC or CPCU designation (or equivalent insurance coursework) preferred.
• Ability to obtain licenses in the required states.
• Strong analytical, organizational, and decision-making skills.
• Proficiency in Microsoft Word and Excel.