Partner Success Manager

Job Overview

Join the EMEA Partner Success team to help DACH and EMEA partners maximize value from core solutions. Provide best-practice guidance, product optimization support, and trusted insights to drive adoption and long-term success. Leverage deep business and industry knowledge to accelerate partner ROI, working with Sales, Marketing, and Support teams to increase value, retention, satisfaction, and expansion.

Responsibilities

• Provide support to Sales, Marketing, and Support teams with high attention to detail
• Research, analyze, and document findings
• Coach, review, and/or delegate work to other team members
• Ensure partners receive maximum value from investments, utilizing licenses, identifying opportunities, and collaborating for adoption and renewal
• Propose solutions to partner problems based on the platform and understanding of their business
• Develop understanding of business challenges and map platform features to address needs
• Act as escalation point to drive timely, proactive resolutions
• Travel to partner locations and events
• Help create scalable playbooks and processes for partner interactions
• Identify processes for cross-functional communication, prioritization, and visibility

Qualifications

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Preferred: 5+ years in SaaS industry
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills