Bilingual Call Centre Agent

Job Overview

This full-time remote position involves handling customer service calls for clients across North America, providing professional support in both English and French. The role offers paid training, ongoing support, and opportunities for career growth in a dynamic team environment.

Responsibilities

• Manage incoming client calls (not telemarketing).
• Respond professionally to callers, provide and gather information.
• Receive and route critical messages to on-call staff, prioritizing emergency calls.
• Address customer inquiries professionally and accurately.

Qualifications

• Positive and enthusiastic attitude.
• Strong proficiency in English and French grammar.
• Comfortable with computers, especially Windows operating systems.
• Punctual with quick learning ability and typing speed of at least 36 words per minute.
• High school diploma or equivalent (preferred).
• Team player with strong attention to detail and logical processing skills.
• Availability for full-time shifts (35-40 hours/week), including weekends, between 8:00 AM and 11:00 PM EST, 24/7 operations.
• Must provide Windows 11+ computer, high-speed internet with Ethernet, USB headset, and a quiet dedicated workspace.