Outbound Call Specialist

Job Overview

This role involves making outbound calls to potential leads, scheduling patient appointments, and managing customer interactions in a remote call center environment focused on hearing healthcare. The position requires handling 130-150 calls daily, using CRM software, and maintaining high performance standards.

Responsibilities

• Make outbound calls to warm and new potential leads using provided scripts.
• Schedule patient appointments and collect relevant consumer information in CRM system.
• Answer inbound return calls and handle overflow as needed.
• Maintain quality service by following standard operating procedures and exceeding appointment quotas.
• Collaborate with clinical staff and contribute to contact center improvements.
• Demonstrate professional phone etiquette and resolve problems to enhance productivity.

Qualifications

• One year of call center experience and upselling required.
• Comfortable with fast-paced inbound and outbound calls (130-150 per day).
• 6+ months of inside sales and call center experience preferred.
• Excellent interpersonal communication, time management, and problem-solving skills.
• Target-driven, goal-oriented, and able to handle objections and rejection.
• Intermediate knowledge of MS Word and Excel; proficient in order entry.
• High School diploma or equivalent required.
• Dedicated quiet work-from-home setup with own WiFi.