Follow Up Specialist

Job Overview

This role involves providing customer service in fleet operations, managing inbound and outbound calls to handle vehicle maintenance and repair logistics, ensuring timely updates and accurate data entry for efficient service delivery in a 24/7 environment.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Proactive with experience multitasking and problem-solving.
• Preferred: A degree in related discipline or industry experience.
• Availability for second, third, and weekend shifts in a 24/7/365 environment.