Bilingual Customer Service Representative

Job Overview

This remote role involves providing bilingual customer service in Spanish and English, resolving escalated or complex customer inquiries to deliver exceptional experiences. You’ll handle incoming communications, conduct research to solve issues, and contribute to a supportive team environment focused on professional growth.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers and resolve customer issues
• Handle escalated or complex calls with a focus on customer satisfaction

Qualifications

• 6 months or more of customer service experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish and English
• Computer experience
• High speed internet (>15 mbps)