Client Relations Student Worker

Job Overview

This is a student position in client relations within a growing technology company focused on supporting online knowledge sharing and business building through their SaaS platform. You’ll work in a diverse, motivated team handling customer communications and support in a B2B environment, gaining hands-on experience in professional support processes.

Responsibilities

• Handle incoming customer inquiries via email, from simple questions to complex cases related to the software.
• Analyze inquiries, research potential causes, and provide clear, solution-oriented responses.
• Process technical and process-related tickets, ensuring precise and helpful answers.
• Document work thoroughly, adhere to internal guidelines, and maintain high support quality.
• Collaborate with experienced team members on specialized cases and learn efficient ticket management.

Qualifications

• Enrolled student with residence in Germany.
• Fluent in English and German for communication.
• Strong accuracy and detail-oriented approach.
• Excellent written and verbal communication skills, with empathy and solution focus.
• Analytical thinking to evaluate data and Excel lists.
• Independent and reliable, with good planning and prioritization skills.
• Affinity for modern technology and quick adaptation to digital tools; basic Excel and Office knowledge.