Contact Center Agent

Job Overview

Provide roadside assistance and customer support in a fully remote role, handling inquiries via phone, resolving complaints, and ensuring customer needs are met professionally and timely.

Responsibilities

• Provide roadside assistance in a safe, professional, and timely manner
• Acknowledge and resolve customer complaints
• Process inquiries received via phone
• Identify customer needs and help customers using specific features
• Analyze and report product malfunctions
• Assist in training new employees when requested by management
• Update internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Qualifications

• High school diploma or equivalent (mandatory)
• 1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support tools
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills