Correspondent

Job Overview

This remote role involves preparing and responding to member and provider correspondence related to insurance products, claims, accounts, and services. The position requires explaining policies, laws, and regulations clearly in written communications, modifying templates as needed, processing letters and emails, collaborating with internal teams, and providing backup support to customer service by answering calls when necessary. Overtime may be required based on business needs.

Responsibilities

• Explaining policies, laws, and regulations within correspondence clearly; modifying correspondence documents and templates when necessary.
• Preparing correspondence received about insurance products, claims, accounts, services, etc.
• Distributing and collecting correspondence letters and emails and processing outgoing ones.
• Working with internal stakeholders to obtain relevant information needed for correspondence.
• Backing up and/or providing assistance to other positions as needed.
• Working overtime as required.

Qualifications

• High School Diploma or equivalent.
• 1 year of applicable system experience (e.g., Facets).
• 1 year of customer service and/or claims experience.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time management skills.
• Independent, sound decision-making, and problem-solving skills.
• BlueCare experience preferred; customer service rep experience with correspondent backup training highly preferred.