Customer Service Advisor

Job Overview

This is a 12-week fixed-term contract role for 30 hours per week, involving remote customer service for pet-related queries. The position requires flexibility across weekday and weekend shifts, focusing on delivering excellent service through various channels while adapting to business needs.

Responsibilities

• Engage and build rapport with customers via Live Chat, Social Media, or Telephone.
• Deliver excellent customer service and empathize to provide optimal resolutions.
• Stay up-to-date on products, services, and policies.
• Collect and report customer feedback to maintain best practices.
• Bring company values to life in interactions with customers and colleagues.
• Achieve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Offer support and solutions in line with company policies.

Qualifications

• Experience handling high-volume emails and Live Chat.
• Previous experience working towards targets and KPIs.
• Computer literate with multitasking abilities across multiple systems.
• Ability to work effectively in a team.
• Excellent communication skills, including via email.
• Proven decision-making skills.
• Experience working remotely.