Customer Service Advisor

Job Overview

This is a temporary 12-week full-time role (39 hours per week) in customer service, focused on handling queries via live chat, social media, and telephone. The position requires flexibility with varying shifts including weekdays and weekends, and emphasizes delivering excellent service while adapting to business needs. Remote working is available.

Responsibilities

• Engage and build rapport with customers via live chat, social media, or telephone.
• Deliver excellent customer service and empathize to provide optimal resolutions.
• Stay up-to-date on products, services, and policies.
• Collect and report customer feedback to maintain best practices.
• Bring company values to life in interactions with customers and colleagues.
• Achieve key performance indicators (KPIs) and service level agreements (SLAs).
• Offer support and solutions in line with company policies.

Qualifications

• Experience handling high volumes of emails and live chat.
• Previous experience working towards targets and KPIs.
• Computer literate with multitasking abilities across multiple systems.
• Ability to work effectively in a team.
• Excellent communication skills, including via email.
• Proven decision-making skills.
• Experience working remotely.