Customer Service Agent

Job Overview

Handle inbound customer service calls for government-based contracts in security, health & human services, and state benefits. Provide friendly, professional support to improve callers’ experiences through effective communication and problem-solving.

Responsibilities

• Answer inbound calls and serve as a positive, friendly voice for customers.
• Troubleshoot technical issues, assist with basic equipment navigation, and open support tickets.
• Schedule appointments at designated locations.
• Document calls thoroughly, including questions, complaints, and resolutions.
• Make follow-up calls to keep customers informed.
• Deliver friendly, fast, and professional service consistently.

Qualifications

• Remote-ready setup with reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace.
• Equipment: Computer and monitor provided; USB-wired headset required.
• High school diploma or GED required; advanced education preferred.
• Ability to complete extensive credentialing and background check process.
• Clear, confident communication skills and ability to build rapport quickly.
• Schedule: Training 9:00a – 4:30p; Regular M-F 9:30a – 6:00p & Sat 8:00a – 12:00p Eastern Standard Time.
• Bilingual (English/Spanish) preferred.