Customer Service Representative

Job Overview

This remote full-time role involves managing customer inquiries and sales leads for a pest control company. The position requires working Monday through Friday, with Saturdays also required, and includes on-the-job training.

Responsibilities

• Manage incoming calls and customer inquiries.
• Maintain a customer sales lead database.
• Respond promptly to routine customer questions and concerns.
• Identify and assess customer inquiries to achieve satisfaction.
• Maintain an efficient calendar of day-to-day activities.
• Develop strong knowledge of company products, processes, and services.
• Perform all duties assigned by management.

Qualifications

• High school diploma or equivalent.
• Strong communication skills in verbal, written, and in-person formats.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results-driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, and Mac.
• Ability to pass a background check.
• Pest control experience preferred but not required.