Global Account Director

Job Overview

Lead strategy, new business development, and adoption for a major international customer in the Automotive market. Oversee executive relationship management and lead virtual teams including Account Executives, Solution Sales, Solution Consulting, Support, and Professional Services.

Responsibilities

• Provide strategic leadership and partnership to clients, serving as the relationship manager between customers and ServiceNow.
• Work with teams to develop solutions based on customer strategic outcomes while leading large virtual teams.
• Oversee growth of global accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through clients’ organizations, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across clients and teams to promote outstanding customer experience.
• Achieve financial targets for assigned clients, including Licenses, Renewals, and Professional Services.

Qualifications

• Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry.
• 10+ years of experience in client management, aligning account strategies to revenue opportunities.
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
• Previous sales experience in selling AI, IT, and/or Business transformation solutions.
• Experience exceeding sales targets.
• Experience leading a virtual or matrixed team.
• Understanding of broad, macro-level business IT needs.
• Travel up to 50% (depending on geography/region).