Guest Services Agent

Job Overview

Serve as the primary point of contact for guests in a luxury hospitality setting, delivering refined and attentive service via phone, text, and email. Coordinate with teams to resolve needs efficiently and create seamless experiences in a fast-paced environment.

Responsibilities

• Serve as a professional point of contact for guests via phone, text, and email
• Coordinate with property management and maintenance teams to resolve guest needs efficiently
• Assign, track, and follow up on service requests with precision and urgency
• Communicate real-time updates to guests regarding maintenance, property notices, and HOA communications
• Address guest concerns with empathy, discretion, and a solutions-focused mindset
• Maintain accurate, detailed records of all guest interactions and actions taken
• Stay knowledgeable on property details, systems, and service standards
• Build respectful, collaborative relationships with teammates, vendors, and partner associations

Qualifications

• High School Diploma or GED required
• Minimum of 1 year of customer service, hospitality, or luxury service experience
• Exceptional communication and interpersonal skills
• Strong attention to detail and professionalism under pressure
• Availability to work nights, weekends, and holidays
• Reliable transportation to Panama City Beach office