Inbound Customer Service Agent

Job Overview

Provide enthusiastic inbound customer service support for government-based contracts in security, health & human services, and state benefits. Act as the friendly voice helping callers with their needs through phone interactions.

Responsibilities

• Answer inbound calls and deliver friendly, positive service.
• Troubleshoot basic tech issues, assist with equipment navigation, and open support tickets.
• Schedule appointments at designated locations.
• Document calls thoroughly, including questions, complaints, and resolutions.
• Make follow-up calls to keep customers informed.

Qualifications

• Remote-ready setup with reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace.
• Equipment: Computer and monitor provided; USB-wired headset required.
• High school diploma or GED; advanced education preferred.
• Ability to complete extensive credentialing and background check.
• Clear, confident communication skills to build rapport quickly.
• Schedule: Training 9:00a – 4:30p; Regular M-F 9:30a – 6:00p & Sat 8:00a – 12:00p Eastern Standard Time.
• Bilingual (English/Spanish) preferred.