Job Overview
The Infrastructure Delivery Manager leads the delivery of infrastructure change programmes, including networking, cloud (Azure/M365), identity, endpoint management, security tooling, resilience/DR, centre fitouts, and multi-site technology rollouts. The role involves directing vendors and engineering partners to ensure robust, secure solutions aligned with strategic standards, turning high-level direction into actionable delivery with hands-on management and smooth operational handovers.
Responsibilities
- Lead delivery of infrastructure programmes including network upgrades (LAN/WAN/SD-WAN/Wi-Fi, firewalling, segmentation), identity and access modernisation (Entra ID, Conditional Access, MFA, Zero Trust), cloud and M365 platform uplift (Intune baselines, Defender configuration, Azure services), DR and resilience improvements (backup strategy, failover design, recovery testing), and security uplift (EDR/XDR/MDR rollouts, vulnerability reduction, hardening baselines).
- Review, interpret, and challenge vendor and partner technical designs to ensure alignment with standards.
- Validate technical configurations through testing, pilot phases, and evidence-based acceptance criteria.
- Build and maintain detailed delivery plans, RAID logs, dependency maps, change schedules, and cutover plans.
- Coordinate multiple infrastructure and security initiatives across the footprint and manage partner engineering resources.
- Run delivery governance including quality gates, readiness checks, risk assessments, and post-implementation reviews.
- Ensure all changes follow proper impact assessment, testing, documentation, and change control processes.
- Own technical delivery for new site builds, relocations, refurbishments, and technology refresh cycles.
- Work with regional centre teams to coordinate works without disrupting activities and standardise centre infrastructure.
- Ensure all centre deployments include monitoring setup, documentation, and operational runbooks.
- Ensure all projects incorporate secure-by-design controls from early stages and embed security configurations into delivery cycles.
- Work closely with the Information Security Manager to plan and deliver vulnerability remediation and ensure new services comply with governance.
Qualifications
- Credible technical depth in infrastructure areas such as networking, cloud (Azure/M365), identity, endpoint management, security tooling, resilience/DR.
- Ability to direct, challenge, and coordinate specialist vendors and engineering partners.
- Experience in shaping solution designs, sequencing complex cutovers, validating configurations, and coordinating security controls.
- Strong project and programme management skills for building plans, managing dependencies, and governance.
- Knowledge of centre technology delivery, including site builds and standardisation.
- Familiarity with security and compliance integration, including secure-by-design principles and vulnerability management.
