Junior Technical B2B Support

Job Overview

Provide technical support for energy software platform, acting as a liaison between on-site teams and product development. Identify and resolve software/hardware issues, optimize support processes, and document inquiries to ensure proactive communication with customers and partners.

Responsibilities

• Answer technical inquiries from installers, partners, and support teams.
• Serve as technical link between field colleagues and product development.
• Identify software/hardware errors and improvement potentials based on feedback, supporting resolution and further development.
• Optimize and develop all support processes.
• Document, analyze, and communicate incoming inquiries; handle system-wide error documentation in the service portal for proactive updates.

Qualifications

• At least 2 years of relevant experience in electrical engineering, energy technology, automation, applied computer science (system integration), or similar, including internships or student roles.
• Knowledge of photovoltaic modules, inverters, battery storage systems, network technology, and IoT systems, or strong ability to quickly learn.
• Strong problem-solving skills using trial-and-error to pinpoint error sources.
• Excellent communication skills, with a passion for helping people and explaining complex processes simply.
• Fluent German (C-level) and very good English.