Support Enforcement Specialist

Job Overview

The Support Enforcement Specialist serves as a program agent for assigned child support cases, engaging families to ensure financial and family support. This role involves managing a large caseload with a focus on efficiency, accountability, and building helping relationships with parents.

Responsibilities

• Locating non-custodial parents
• Working with other state and country child support agencies
• Establishing paternity
• Determining and assessing child support obligations and health care coverage
• Ensuring parents comply with child and/or medical support orders through administrative and judicial enforcement actions
• Providing testimony in court proceedings when required
• Connecting parents with resources and partners to support self-sufficiency and active participation in their children’s lives

Qualifications

• Delivering high level of customer service while maximizing payment collection efforts
• Handling sensitive case information including legal, financial, medical, and personal circumstances
• Researching, analyzing, and following up on accounts to verify protocols
• Interacting with customers to resolve challenges using multiple communication channels
• Developing effective partnerships within and across teams
• Building strong relationships with customers who may evade or distrust the system
• Managing high-volume, detail-oriented work with multiple conflicting priorities