Account Manager

Job Overview

This role involves fostering and maintaining strong customer relationships, acting as a secondary point of contact, and supporting sellers to drive growth. You’ll collaborate with internal teams, resolve issues proactively, and contribute to sales activities to ensure customer satisfaction and long-term partnerships.

Responsibilities

• Build and maintain strong relationships through routine collaboration and communication, understanding customer needs and addressing concerns.
• Act as secondary point of contact for inquiries, requests, and escalations, responding promptly to emails and participating in events like open houses and trade shows.
• Develop deep understanding of customer business, conduct account reviews, and collaborate with internal teams to align with goals and identify efficiencies.
• Maintain company dashboard, accounts, and opportunities; develop account plans and set measurable goals with territory managers.
• Anticipate customer needs, generate leads, act as trusted advisor, resolve issues, and track key metrics like revenue growth and satisfaction.

Qualifications

• Strong interpersonal and decision-making skills with detailed communication and proactive problem-solving approach.
• Ability to assess situations, collaborate with teams, and provide expert guidance to customers.
• Experience in account management, sales support, or customer-facing roles preferred.
• Proficiency in data analysis and using tools like dashboards for tracking metrics and opportunities.