Breakdown Coordinator

Job Overview

This role involves coordinating and managing the logistics of fleet operations to ensure vehicles are maintained and repaired promptly. You will troubleshoot events, dispatch appropriate service providers, and support 24/7 operations with varying work hours, primarily in evening, night, or weekend shifts.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance), or an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology), or 5 years of experience in a related field.
• Strong knowledge of dispatching and multitasking.
• Degree in related discipline or industry experience (preferred).
• Availability for training starting June 1, 2026, Monday – Friday, 8:00 am – 5:00 pm ET, and flexible 24/7 shifts including weekends, evenings, or overnights.