Business Support Associate

Job Overview

This role involves providing support for smooth operations and excellent customer service in a remote team environment, focusing on collaboration, leadership, and contributing to internal and client success.

Responsibilities

• Provide informal leadership by sharing best practices, identifying growth areas, and helping resolve challenges
• Take ownership of initiatives impacting cross-functional performance and present recommendations to senior leadership
• Improve workflows, influence decisions, and support team accountability
• Foster collaboration and problem-solving to positively impact team members and customers
• Coordinate communication between customers, technicians, and team members
• Prepare accurate quotes and process invoices
• Analyze and present operational results to support decision-making
• Use technology to drive communication, efficiency, and cost savings
• Support customer inquiries and update records
• Participate in special projects aligned with strengths and development goals

Qualifications

• Customer-focused with a commitment to delivering great experiences
• Team-oriented, thriving in collaborative environments
• Organized and detail-oriented with strong time management skills
• Flexible and proactive in juggling priorities and spotting improvements
• Leadership potential with experience leading teams, mentoring peers, or coaching others
• Strategic thinker who connects day-to-day actions to company goals
• Strong communication skills to build trust, foster collaboration, and gain buy-in
• Bachelor’s degree preferred
• 2–4 years of experience in customer service, administration, or related field
• Proficiency with Microsoft Office Suite
• Ability to thrive in a remote work environment