Certification Operations Administrator

Job Overview

Provide administrative support for certification operations, managing client delivery teams, processing reports and applications, monitoring eligibility changes, and ensuring accurate database records in a fully remote role focused on organic certification services.

Responsibilities

• Provide overall administrative support to the client delivery team, including coordinating activities, meetings, agendas, notes, and reports on key indicators, metrics, and client issues.
• Assign work for the client portfolio, process incoming inspection reports and renewal applications, and monitor certification eligibility and changes such as transitional certifications, surrenders, and suspensions.
• Set up new client accounts and services, provide regular certification reports, send notifications of adverse actions, and monitor the adverse action process.
• Ensure client records in the database are clear, consistent, and appropriately managed.
• Send communications to clients regarding certification decisions, including decision letters, certificates, and adverse actions; provide support by answering questions and sending mass communications as needed.
• Engage in continuous improvement by ensuring consistent data entry and file management, communicating issues to the supervisor, serving as liaison to other departments, and role modeling diversity, equity, and inclusion.

Qualifications

• Associate’s degree or minimum of 4 years equivalent work experience.
• Demonstrated attention to detail with a high level of accuracy.
• Strong database skills.
• Excellent writing and communication skills.