Certification Services Officer

Job Overview

This role involves evaluating certification requests, supporting clients with compliance and onboarding, and ensuring high-quality service in a remote organic certification environment.

Responsibilities

• Evaluate and review mid-year requests, system changes, and new client applications for certification readiness and completeness.
• Work collaboratively with teams to maintain consistency, integrity, and quality while role modeling a shared vision and caring culture.
• Provide support to clients on mid-year requests, changes, technical assistance, onboarding, and understanding of certification requirements.
• Ensure timely and transparent communication to help clients comprehend compliance matters and procedures.
• Proactively communicate with clients to deliver positive customer service and follow the client journey map.
• Assist clients with using online tools and promote diversity, equity, and inclusion.

Qualifications

• Bachelor’s degree in a relevant field or minimum 4 years of equivalent work experience.
• Experience in a professional office environment.
• Excellent customer service skills.

Preferred Skills

• Experience in a regulatory environment.
• Experience with inspector training.
• Experience with quality control.