Claims Supervisor

Job Overview

Supervises a team of Claims Consultants and Support Specialists, manages key accounts, and acts as a subject matter expert in Workers’ Compensation Claims. Partners with leadership to optimize Retro and ReClaim programs, ensures compliance with processes, and drives team performance while handling a caseload of claims.

Responsibilities

• Serve as subject matter expert on Workers’ Compensation Claims, monitoring and owning success metrics like claims closure and freeze reviews.
• Partner with Director of Retro/ReClaim to ensure high-performing programs, presenting data and recommendations.
• Perform quality checks, ensure team adherence to processes, and handle escalations using customer service skills.
• Represent in Board of Industrial Appeals hearings and support team preparation.
• Provide coaching, feedback, and manage performance to align with organizational goals.
• As a working supervisor, manage caseload including investigating claims, developing action plans, coordinating with stakeholders, conducting freeze reviews, and advising on return-to-work programs.
• Collaborate with Loss Control and support Marketing/Sales as needed.

Qualifications

• Ability to work cross-functionally to serve the organization.
• Strong emotional intelligence and customer service skills.
• Strategic thinking and problem-solving abilities.
• Effective communication skills, including written, verbal, and presentations.