Customer Advisor

Job Overview

Provide high-level customer support for clients seeking digital transformation, owning campaign KPIs, driving upsells and renewals, and ensuring measurable results in a fully remote environment.

Responsibilities

• Guide new customers through onboarding and serve as their primary contact for all questions during collaboration.
• Analyze KPIs in weekly meetings, identify optimization potentials, and ensure performance metrics are met.
• Proactively drive upsells and contract renewals by demonstrating new opportunities and developing further collaboration potentials.
• Collaborate closely with sales, creative, and campaign management teams to deliver maximum results for clients.
• Maintain clear communication and structure to track measurable progress and keep all stakeholders updated.

Qualifications

• Confident communication with executives, ideally with agency or sales experience.
• Strong communication skills to explain, inspire, and take clear positions when needed.
• Affinity for sales, recognizing and pursuing upsell and renewal opportunities proactively.
• Structured work style with self-responsibility and high quality standards.
• Solution-oriented mindset, identifying potentials and navigating critical situations effectively.
• Drive for personal and client development; prior experience in customer support or sales preferred over specific education.