Donor Ambassador

Job Overview

This part-time role involves executing donor engagement strategies to grow philanthropy for nationally recognized non-profits focused on systemic equality and civil rights. Reporting to the Donor Advancement Manager and under the strategic direction of an Account Manager, the role manages a portfolio of mid-level donors, nurturing relationships through multi-channel communications to ensure ongoing support.

Responsibilities

• Communicate and engage with a portfolio of approximately 1,500 mid-level donors using email, phone, text, and mail.
• Identify needs of high-value donors and execute strategies to retain their support.
• Rectify or escalate donor requests and questions to management or the client team.
• Fulfill outreach expectations by responding to communications within expected timeframes and completing weekly assignments.
• Build relationships using donor data and moves management, conversing knowledgeably with donors from diverse backgrounds.
• Track engagement, progress, and preferences by documenting data in proprietary software.
• Participate in client calls and quarterly training.
• Conduct internet research on donors as needed.
• Complete quality control checks and extract data for reporting.
• Handle other tasks related to donor relationship management.

Qualifications

• Bachelor’s degree preferred.
• Excellent interpersonal and communication skills.
• Committed to providing professional, high-quality customer service to donors and non-profit partners.
• Knowledge of the fundraising cycle and non-profit industry.
• Experience with Microsoft Office Suite, specifically Excel and Outlook.
• Experience with donor CRM tools such as Salesforce or Raiser’s Edge preferred.
• Experience in fundraising, sales, customer service, or equivalent volunteer experience desired.
• Non-profit experience preferred.