Job Overview
Own strategic enterprise relationships and revenue growth across North America, focusing on Financial Services and Life Sciences customers. Manage end-to-end client relationships, ensure high satisfaction, and drive upsell, cross-sell, and long-term partnerships for AI, data, and cloud services.
Responsibilities
- Own a portfolio of named enterprise accounts in FSI and Life Sciences firms, acting as the primary contact for all commercial and relationship matters.
- Build deep understanding of each client’s business, stakeholders, and technology landscape to identify growth, renewal, and expansion opportunities.
- Own account plans, revenue forecasts, and quarterly business reviews (QBRs), aligning internal teams to deliver on agreed outcomes.
- Coordinate with solution architects, delivery, and marketing to ensure timely, high-quality service delivery and proactive issue resolution.
- Work closely with AWS teams on joint opportunities.
- Drive renewals, negotiate contracts, and ensure compliance with commercial terms and payment schedules.
- Track and report key account metrics (revenue, NPS/CSAT, pipeline, risks) and present updates to sales leadership.
Qualifications
- 8+ years of account management, enterprise sales, or client partner experience in IT services, SaaS, or technology consulting.
- Direct experience managing or selling into Financial Services and Life Sciences organizations in North America.
- Demonstrated success in owning revenue, renewals, and upsell/cross-sell targets for mid-market or enterprise accounts.
- Experience working with technology or digital transformation offerings (cloud, data/analytics, AI/ML preferred).
- Strong relationship-building and stakeholder management skills, including comfort engaging with senior and CXO-level clients.
- Excellent communication, presentation, and negotiation skills, with the ability to translate technical solutions into business value.
- Solid commercial acumen: pipeline management, forecasting, pricing discussions, and contract understanding.
- High ownership, structured problem-solving, and the ability to manage multiple accounts and priorities simultaneously.
- Proficiency with CRM tools and basic reporting (e.g., Salesforce/HubSpot, Excel/Sheets, dashboards).
