Key Account Manager

Job Overview

This role involves managing and strategically developing key accounts for a SaaS company focused on digitalizing real estate management processes. You will act as a trusted partner to major clients, helping them optimize the use of the platform while identifying growth opportunities.

Responsibilities

• Manage the care and strategic development of key accounts
• Build and maintain long-term, trust-based customer relationships
• Identify and implement upselling and cross-selling potentials
• Lead complex contract negotiations and manage expansions
• Ensure high customer satisfaction and reduce churn risks
• Conduct presentations, product demos, and workshops, both digitally and on-site
• Analyze customer needs, market trends, and competitor developments, sharing insights with internal teams
• Collaborate closely with Customer Success, Product, and Sales teams
• Monitor relevant KPIs and report on sales and business developments

Qualifications

• Multiple years of experience in Key Account Management or consultative B2B sales
• Experience handling complex customer structures and decision processes, ideally in SaaS or real estate
• Ability to understand business models and translate customer needs into solutions
• Strong communication and presentation skills across all hierarchy levels, including C-level
• Structured work approach, clear prioritization, and high standards for quality and reliability
• Strong focus on long-term customer development and customer lifetime value
• Excellent German (native level) and negotiation-level English
• Proficient with CRM systems (e.g., Pipedrive) and modern collaboration tools