Job Overview
The Lead Account Technology Strategist engages strategically with customers’ business and IT decision-makers in the healthcare vertical to develop technology roadmaps, identify value opportunities, provide technical expertise, and foster ongoing partnerships to solve complex business problems for large healthcare providers.
Responsibilities
- Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers at senior levels.
- Integrate with customers through regular communication and maintain relationships across all organizational levels.
- Understand customers’ dynamic environments and create strategic plans aligned with their future goals.
- Provide technical thought leadership, articulate industry trends, and serve as a trusted advisor internally and externally.
- Orchestrate technical engagements and resources to meet customer needs, navigating various technologies and compatibility factors.
- Overcome technical and competitive objections to accelerate sales cycles.
- Assess product applications for business needs, demonstrate solution value, and ensure high customer satisfaction.
- Conduct product demonstrations and technical presentations remotely or at customer sites to drive adoption.
- Engage in continuous discovery, collaborate with resources like SAs, PSEs, and PMs, and adjust strategies as needs evolve.
- Build complex, multi-product proof-of-concept solutions for sales engagements.
- Manage customer concerns from licensing to product needs, coordinating with internal leaders and SMEs.
- Conduct case reviews, anticipate issues, and ensure optimal customer environments.
- Maintain records of interactions, use cases, and strategies in Salesforce.
- Serve as an external spokesperson for the company’s vision and technologies.
- Provide updates to sales and engineering management and contribute to team technical mindshare.
- Present effectively at executive levels to customers and prospects.
- Own or collaborate on initiatives like go-to-market strategies impacting sales areas.
Qualifications
- Experience in strategic technical engagement with business and IT decision-makers.
- Strong understanding of healthcare providers’ environments and challenges.
- Ability to develop technology roadmaps and value propositions.
- Proficiency in technical presentations, demonstrations, and proof-of-concept building.
- Excellent communication and relationship-building skills at senior levels.
- Familiarity with Salesforce for record-keeping.
- Knowledge of industry trends and ability to overcome technical objections.
