Job Overview
The Meeting Event Housing Specialist serves as a team lead managing all aspects of event housing, including coordination with team members and clients to establish business rules, build websites, and handle hotel reservations, inventory, and billing. This role involves monitoring timelines, analyzing patterns, and providing on-site support to ensure smooth event operations.
Responsibilities
- Serve as liaison between clients, housing/customer service staff, and hotels.
- Consult with clients to create tailored business rules and best practices for events.
- Analyze prior inventory patterns and advise on room blocks.
- Provide recommendations based on pace reports, bell curve changes, and attrition risk.
- Manage hotel contract terms and communicate requirements to teams and partners.
- Oversee suite assignments, room requests, and guest extension nights.
- Establish and manage sub-blocks, ensuring accurate system setup and website functionality.
- Analyze and manipulate inventory to maximize performance and mitigate attrition.
- Collaborate with hotels on inventory requests and addendums.
- Partner with project teams to meet expectations and resolve challenges.
- Serve as Project Lead on Housing-Only business and manage room list accuracy.
- Provide on-site housing support as needed.
- Participate in product development and maintain proficiency with housing platforms and tools.
Qualifications
- Working knowledge (2+ years) in association and/or corporate housing, customer service, or registration environments.
- Strong interpersonal communication and customer service skills with proven client relationship management.
- Experience or understanding of hotel contracts, room blocks, and concessions; strong program/event management knowledge preferred.
- Ability to lead within a team, take initiative, and demonstrate commitment to work quality, client service, proactive problem solving, and continuous improvement.
- Excellent organizational skills, strong written and verbal communication, and high attention to detail.
- Ability to manage heavy workloads and multiple demands across several hotels and projects.
- Ability to analyze and manipulate data and create custom reports.
- Strong computer skills.
