Operations Director

Job Overview

This role involves leading operations in a creative and advertising environment, focusing on bridging technical teams, new business, and support to deliver objectives. Responsibilities include gathering requirements, improving processes, managing projects, and analyzing data, with a primary remote setup in Spain and travel across EMEA.

Responsibilities

• Work with stakeholders to gather, document, and analyze business requirements for new client accounts.
• Translate client business needs into workflows for client and tech teams, ensuring accurate scope and cost.
• Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes.
• Collaborate with tech and business teams to design solutions that align with overall business strategy, including creating commercial models.
• Lead new client pitches, ensuring smooth transition to implementation for setup.
• Serve as a liaison between stakeholders and technical teams, facilitating effective communication.
• Analyze data to support decision-making, create measurement processes for new clients, and produce reports and presentations.

Qualifications

• 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
• Experience in advertising, creative agency, production, or digital content operations.
• Fluency in German or French language.
• Strong problem-solving mindset with the ability to translate business challenges into operational and technical solutions.
• Excellent communication and stakeholder-management skills, with confidence to lead conversations during pitches and onboarding.
• High attention to detail, strong analytical capability, and proactive approach to identifying risks and opportunities.
• Comfortable working cross-functionally and remotely across multiple markets and teams.