Payroll Support Specialist

Job Overview

Serve as a key point of contact for clients seeking technical assistance with payroll and workforce management products on the UKG Ready platform. Ensure accurate payroll processing, system configuration support, and responsive client service while maintaining strong client relationships.

Responsibilities

• Process payroll using the UKG Ready platform accurately and within required deadlines.
• Assist clients remotely with payroll processing through phone, email, or virtual meetings.
• Maintain payroll production calendars to ensure scheduled payroll runs are completed on time.
• Perform quarter-end tax reconciliation analysis and complete year-end payroll procedures for assigned clients.
• Provide technical support and guidance to clients on payroll and time and labor management functions within UKG Ready.
• Develop and maintain an extensive understanding of company services and UKG Ready payroll and workforce management products.
• Collaborate with HRIS, TLM, Tax, and Implementation departments to ensure timely and accurate system configuration.
• Assist other departments with payroll-related projects and support training initiatives for team members.
• Conduct regular client check-ins to understand concerns, identify service needs, and recommend appropriate solutions or system reports.
• Maintain professional and positive client communication while representing service standards.
• Perform additional duties related to payroll support and client service as assigned.

Qualifications

• High school diploma or general education degree (GED).
• Recent experience in robust HCM software (UKG Ready preferred).
• Experience with U.S. payroll and knowledge of employment laws.
• Spreadsheet proficiency.
• Excellent oral and written communication skills.
• Advanced customer relationship skills.
• Ability to prioritize and multitask.
• Detail-oriented.
• Strong analytical and problem-solving skills.