Retail Divisional Leader

Job Overview

Lead and scale the retail channel with full accountability for strategy, financial performance, sales growth, and operational execution. Drive sustainable growth, profitability, and market expansion across the retail platform, requiring proven experience in leading large-scale retail sales organizations in the mortgage industry.

Responsibilities

• Establish and execute long-term vision, strategy, and operating plan for the retail channel in alignment with business objectives.
• Drive scalable growth initiatives in retail production, recruiting, geographic expansion, and operational efficiency.
• Maintain financial accountability including revenue growth, expense management, margin optimization, and profitability.
• Develop and manage forecasts, budgets, and performance dashboards.
• Lead retail sales strategy, market penetration, branch expansion, and production growth.
• Oversee senior retail sales leadership and regional executives for consistent execution and performance.
• Build, mentor, and retain high-performing retail leadership teams including regional, area, and branch managers.
• Partner with recruiting to attract, develop, and retain top retail production talent.
• Establish performance expectations, accountability frameworks, and succession planning.
• Serve as executive ambassador with partners and stakeholders, collaborating cross-functionally with operations, marketing, compliance, finance, capital markets, and technology.
• Champion process improvement, innovation, and risk management, providing regular executive reporting.

Qualifications

• Proven mortgage executive with deep experience leading large-scale retail sales organizations.
• Experience managing complex financial performance structures.
• Track record of building high-performing leadership teams.