Senior Adoption & Change Management Consultant

Job Overview

Lead the transformation of people, technologies, and processes through effective change strategies, focusing on driving user adoption of Microsoft 365 Copilot and related productivity tools in large-scale environments. Collaborate with cross-functional teams to implement change management initiatives that minimize resistance and maximize investment value.

Responsibilities

• Implement change management strategies to drive employee adoption, minimize resistance, ensure operational readiness, and maximize value of Microsoft 365 Copilot.
• Utilize industry best practices to plan, manage, and deliver enterprise change initiatives at strategic and tactical levels.
• Partner with client teams and customers to understand needs and deliver tailored change management strategies and solutions.
• Educate client organizations on change delivery approaches.
• Lead workshops and demo sessions to illustrate industry-specific Copilot use cases.
• Leverage change management tools and frameworks, such as Prosci, to create customer-specific strategies and execution plans.
• Develop and communicate execution guidance to align stakeholders with project milestones and accountabilities.

Qualifications

• 8–10+ years in Adoption & Change Management, organizational transformation, or Customer Success.
• Formal Prosci / ADKAR certification or equivalent ACM methodology experience.
• Demonstrated success delivering large-scale Microsoft 365 or Copilot adoption programs.
• Expertise in stakeholder analysis, persona mapping, resistance management, and change planning.
• Strong understanding of Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft 365 ecosystem.
• Ability to measure adoption through usage telemetry, KPI frameworks, insights translation, and ROI alignment.
• Excellent facilitation skills for workshops, readiness sessions, and executive briefings.
• Executive presence, growth mindset, and strategic thinking.