Technical Account Manager

Job Overview

Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across managed services solutions.

Responsibilities

• Serve as a single point of contact to ensure systems are healthy and up and running.
• Provide regular updates on solution performance.
• Monitor trends in case management and engage with customer support to drive resolution of escalated customer issues.

Qualifications

• 5+ years’ experience in complex health system IT environments.
• 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture; additional experience in supporting clinical and/or health care applications a plus.
• 3+ years’ experience planning and implementing large software installations or managing them after installation.
• Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.
• Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.