Virtual Assistant – Customer Service Representative

Job Overview

This role involves supporting the team in delivering exceptional service by assisting with customer inquiries and permit processes in a fast-paced environment focused on electrical services.

Responsibilities

• Manage customer inquiries via phone, email, and chat to ensure timely responses.
• Assist in the preparation and submission of permit applications for projects.
• Maintain accurate records of customer interactions and permit statuses.
• Coordinate with project managers to gather necessary documentation for permits.
• Provide support in troubleshooting customer issues and escalating when necessary.
• Develop and maintain a knowledge base for frequently asked questions.
• Track and report on customer feedback to improve service processes.
• Assist in administrative tasks as needed to support the team.

Qualifications

• Proven experience in customer service or administrative roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Familiarity with permit processes in the electrical industry is a plus.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work independently and manage multiple tasks effectively.
• Positive attitude and a team-oriented mindset.
• High school diploma or equivalent; additional certifications are a plus.