Website Content Manager

Job Overview

The Website Content Manager plays a central role in creating, organizing, and maintaining plain language legal content for a public-facing legal help website. This temporary position involves working closely with project managers, legal experts, and volunteers to ensure content is accurate, accessible, and aligned with the mission of bridging the justice gap. The role provides limited administrative support and focuses on improving access to civil legal services for low-income individuals.

Responsibilities

• Manage the full lifecycle of content, from drafting through publication, ensuring consistency in structure, formatting, and taxonomy.
• Collaborate with attorneys and stakeholders to keep content accurate, in plain language, and up-to-date.
• Apply best practices for digital accessibility and plain language.
• Coordinate the subject matter review process, routing content to legal experts and incorporating feedback.
• Oversee content scheduling for timely drafting, review, updates, and publication.
• Maintain the content management system to track article topics, volunteer assignments, status, and deadlines.
• Collaborate with external relations to create diverse content like flowcharts, videos, and handouts.
• Recruit, onboard, and engage volunteer legal experts for content development and review.
• Maintain communication with volunteers, set expectations, manage timelines, and track assignments.
• Serve as the primary point of contact for content-related requests, questions, and updates.

Qualifications

• Passion for improving access to justice and experience with plain language legal content.
• Strong organizational skills for managing content lifecycles, scheduling, and volunteer coordination.
• Knowledge of digital accessibility best practices and content management systems.
• Ability to collaborate with legal experts, stakeholders, and volunteers.
• Experience in content development, review processes, and maintaining accurate, user-friendly information.