Zone Content Expert

Job Overview

The Zone Content Expert serves as the Above Market Single Point of Contact (SPOC), supporting Zone eBusiness Category Leads in implementing and accelerating Holistic Content operations, such as Content Studio and Content Services, across markets. This role involves close collaboration with global and regional teams to ensure seamless content execution and capability building.

Responsibilities

• Support Category Leads in strategy execution and content capability building across markets.
• Advocate use of content operating models and global solutions.
• Coordinate content execution plans across categories, SBUs, and markets.
• Guide content localization based on brand plans and define continuous improvement initiatives.
• Provide performance reports, insights, and recommendations.
• Drive training and capability building across all levels in content tools and systems.
• Establish governance and efficient ways of working for content deployment.
• Ensure IBS and MSE solutions are effectively used and aligned with business objectives.

Qualifications

• Bachelor’s degree in Marketing, Communications, Digital Media, Business, or a related field.
• 5+ years of experience in digital marketing, content operations, or eBusiness, preferably in a regional or global organization.
• Experience working with cross-functional and multi-market teams is highly valued.
• Previous exposure to content governance, digital asset management tools, or content production workflows (e.g., Content Studios, Content Services) is an advantage.
• Strong understanding of content management systems, digital content workflows, and eCommerce content requirements.
• Familiarity with content operating models (Content Hub, toolkits, playbooks, etc.).
• Proficient in using collaboration platforms (e.g., Microsoft Teams, SharePoint) and data/reporting tools for insights and performance tracking.
• Experience with content localization processes across multiple markets.
• Self-starter with a continuous improvement mindset and strong attention to detail.