Channel Sales Support Agent

Job Overview

This role serves as the operational support for independent contractor sales teams, ensuring they have the resources needed to sell and onboard products to local sellers in the UK and Europe. It involves enabling entrepreneurs to succeed by providing timely assistance and resolving issues in a fast-paced environment.

Responsibilities

• Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes.
• Build and maintain strong working relationships with independent contractor sales teams.
• Provide product knowledge, pricing information, sales collateral, and technical guidance.
• Work with internal teams to resolve sales inefficiencies and remove blockers.
• Identify recurring problems and partner with management to implement lasting solutions.
• Provide phone and face-to-face support when needed.
• Maintain and update sales documentation, playbooks, and resource libraries.
• Process commission calculations for UK and Europe sales teams in coordination with finance.
• Keep systems and information current so teams always have what they need.

Qualifications

• 1–2 years in sales support, channel management, technical support/implementation, or customer service.
• Experience with CRM systems (Salesforce, HubSpot, or similar).
• Proficiency in Google Workspace and AI tools.
• Familiarity with B2B sales processes and sales cycle management.
• Basic understanding of sales reporting and analytics.

Preferred Qualifications

• Experience working with self-employed contractors, distributors, sellers, or channel partners.

Work Environment

• Remote-first (office optional).
• Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required).
• Minimal travel (occasional attendance at sales meetings, training sessions, and contractor events).
• Equipment: Computer, headset, and necessary software provided.