First-Line Manager

Job Overview

Handle incoming customer calls for an educational company supporting integration in Germany through practical training and employment. Focus on warm leads, no cold calling, with remote full-time work involving bilingual support in German and English.

Responsibilities

• Answer all incoming inquiries within 5–7 minutes.
• Make timely callbacks for missed calls according to contact protocol.
• Capture initial customer information strictly following the provided script.
• Communicate with customers in writing via WhatsApp or email.
• Carefully document deals in the CRM and efficiently manage the sales funnel.
• Conduct outbound calls for purposes such as inviting to webinars, informing about promotions, and performing customer interviews.

Qualifications

• Strong communication skills and fluent expression.
• Outgoing personality, comfortable speaking with diverse people.
• Friendliness and ability to quickly build trust.
• Enthusiasm for working with people.
• Emotional stability and quick adaptability to unexpected situations.
• Motivation for professional development in sales.
• Fluent proficiency in English and German (spoken and written).
• Russian language skills are advantageous.