National Account Manager

Job Overview

Lead sales and account management for product inventory targeting national accounts, including multi-unit accounts, quick service restaurants, casual dining, and c-stores across Canada. Develop and implement sales strategies, collaborate cross-functionally, and report to the Director of National Accounts. This remote role involves up to 40% travel to client sites within Ontario.

Responsibilities

• Achieve sales, gross profit, and margin objectives by developing and growing customer relationships within the corporate account network, primarily targeting new multi-unit accounts.
• Establish sales objectives by creating account management plans for target customers in support of corporate goals.
• Develop sales plans including account-level targets, securing base business, net new business, and identifying growth opportunities in current and new accounts.
• Support customers by recommending product lines, identifying new product opportunities, packaging and service changes, surveying consumer needs and trends, and tracking competitors.
• Address customer service issues with urgency, providing solutions, guidance, and identifying process improvements.
• Maintain up-to-date customer data in CRM, tracking and reporting calls, visits, quote pipeline, open items, and other product, customer service, and account management details.

Qualifications

• 5+ years of experience in foodservice packaging sales, calling, and managing direct relationships with national food service chain accounts.
• Regular travel of up to 40% throughout Canada, managing travel administration and team budget/expenses.
• Bilingual in English and French.
• Ability to develop and execute sales strategy through market analysis and deliver monthly business reporting.
• Understanding of customer profitability management, pricing management, and forecasting customer usage.
• Experience managing large complex accounts with national footprints.
• Strong interpersonal skills and ability to work in a team environment and build relationships.
• Strong communication (verbal, written, presentation) and negotiation skills.
• Valid driver’s license and mode of transportation.